![nextiva support change cre nextiva support change cre](https://voiceonline.com/wp-content/uploads/2021/12/Enhance-emergency-care-1.jpg)
Today I was on the phone again because the SMS were not working. SMS messages not working, I was with technician on the phone days ago and the technician confirmed the the SMS were working. Some CRM users would log in to the CRM and next day they would not log in to CRM at all. After porting the auto attendant was mess and as today it is not fixed, it is total mess. I emailed many times before porting asking if the setting in auto attendant were set right. I spent days on the phone and on computer with the setup team and technicians and things are were working. He informed me that someone would call me today or next day. He told me that there was no prior record of the ticked created today. I asked him while is he doing this since his coworker did it already. This support person asked me to wait white he would write a support ticket again. After that he ask me wait while I would be transferred to support team. ask me to hold while he created the support ticket, I was waiting for 10 minutes. Today I called to cancel the service and the rep. I wrote an email to the manager but I did get a reply. I talked to the manager and he forwarded me to the technician. They usually were not able to fix the issue but forwarded the case to the next level. The waiting time for support was up to 50 minutes. We were running in circles with the problems. I spent days asking to fix things but each time more problem and more things did not work. First week of the Nextiva phone service was terrible. Just before the porting they misinformed me about the date and and time and the porting was done without my knowledge. After 4 weeks I asked when would be the porting I was told that it takes 4 weeks from the 4 weeks. I was told that the phone porting can be done in 4 weeks, meantime the customer service put in spreadsheet all details about auto attendant and other functions. I ordered Nextiva service because of the good reviews. Many technical problems and awful customer service We're a small firm that does low volume, high dollar amount transactions and wasting hours on this is expensive - so were the 30 days of lost voicemails. I figured I was safe since they're seemingly one of the bigger voip providers, but their actual phone service has been an absolute joke.
![nextiva support change cre nextiva support change cre](https://storage.googleapis.com/nextivawebsites-wordpressfiles-support/var/www/virtual/nextiva.com/support/2018/07/x-885-1-3.png)
I had like 5 tickets open on the same issue cause I kept getting boilerplate responses that didn't address the issue and they'd mark the issue as resolved. LAZY SUPPORT Their support doesn't actually read your submissions before sending you boilerplate responses that don't even address the issue.
Nextiva support change cre Offline#
Their visual voicemail has been offline system-wide for about two months now.
![nextiva support change cre nextiva support change cre](https://getvoip.com/uploads/Nextiva-Surveys-Builder-325x203.png)
It seemingly too only a moment to confirm when I finally called in about it. Waited weeks for an investigation/answer. I had 30 days of voicemails go undelivered and were unretrievable. The caller experiences a normal wait until voicemail but on our end it can't be answered. INSANE ISSUES W/ PHONE SERVICE Most of our incoming calls ring for a moment then become un-answerable. TLDR I've never experienced a worse product.